The percentage of Americans who speak languages other than English at home is growing dramatically. In fact, between 12 million and 23 million Americans are limited English proficient (LEP), and more hospitals are seeing and treating LEP patients.
Many hospitals and clinics do not use qualified medical interpreters to deliver services or have a language access plan. Providing high-quality language access can improve patient satisfaction and deter unwanted legal claims. Learn how to build a business case to implement a language access plan for your organization.
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