A lower HCAHPS score often indicates that providers and patients are unable to communicate effectively. With more than 80 percent of hospitals reporting limited English proficiency, it's more important than ever to leverage technology to assist with communication barriers and improve the patient experience.
Increasing transparency with HCAHPS scores is an incentive for providers to improve the patient experience. View our webinar to better understand the following:
HCAHPS scores and industry trends
Why limited English proficiency and Deaf patients are important factors in HCAHPS score
Why offering a patient’s native language is critical to overall satisfaction
How hospitals can leverage technology to bridge the communication gap
How to mitigate the risk of adverse health events for limited English proficiency and Deaf patients
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