Within the United States, nearly 21 percent of citizens speak a language other than English at home. More than 80 percent of our hospitals see limited English proficient patients, yet fewer than 30 percent have high-quality language access programs.
The use of untrained interpreters such as family members and friends can often cost limited English proficient patients access to safe, quality care. In fact, the National Health Law Program found that approximately 2.5 percent of medical malpractice claims in the United States have language access origins. The average cost per claim is around $146K.
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